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Wednesday, July 23, 2014

Lync 2013 Client, Desktop Sharing shows blank screen (Windows 7, Windows 8, Windows 8.1)

I came across this problem, where a customer reported:
A user could not participate on desktop sharing session, neither in conference nor in a p2p session. Other video related submission were working, like video or white board.
First I was guessing it could have been the video driver, but if video in Lync was working it didn't sound quite logic.

After investigating this problem, I saw a ActiveX blocking Error Message in the Eventviewer:

Microsoft Lync
CLSID: {00000000-0000-0000-0000-000000000000}
CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39}
The ActiveX Compatibility setting disabled loading this object to help protect your security.

15.0.4433.1506
0x80004005

This let me investigate more closer into Internet Explore. Well even there is couldn't see anything directly:

Microsoft reports several TechNet article:
http://support.microsoft.com/kb/240797/en-us
http://support.microsoft.com/kb/909738/en-us

So you need to change the ActiveX Control Settings for Lync 2013 Client:

SOLUTION:

Go and delete both registry keys. A reboot is not necessary and it will work.

In Windows 7, Windows 8 and Windows 8.1 they are hidden here:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000}



2 comments:

  1. Great stuff, wrote down the powershell cmdlets for last time I encountered it :)
    http://msunified.net/2014/03/11/you-see-only-a-white-screen-when-viewing-lync-2013-desktop-sharing/

    ReplyDelete
    Replies
    1. Hi Stale,
      perfect, why I didn't see your blog.

      @All
      please all, have a look into Stale's blog, very detailed and you can simply copy script from him, which you than can implement with your GPO's.

      Thanks

      Delete